Whats Happening to Nestle?

What is really happening? Just a few weeks ago, I remember posting a problem I personally had with Nestle Chuckie being Spoiled even before it was opened or expired. I let it pass because Nestle Customer Service told me that they have not received other complaints about their products besides mine. They replaced the chuckie with a new one and I let it go.

A week after my personal experience My dad bought Two 1-Liter Nestle Premium Chocolate both of which are spoiled even before it was opened, and the expiration of the products were not until after another week. We gave it back to Rustans Supermarket in One Mercedez avenue because we thought maybe the problem was with the handling of the supermarket and not the products themselves.

I have not had personal encounters with other Nestle products since then, but remembered that when my dad returned the Nestle Premium to Rustans the Manager said they have received a lot of returns of the product due to the same problem, SPOILAGE.

Today as I was minding my own business, my Friend Gretchell kept messaging me. So I said HI! she then told me, she bought a nestle Chuckie from ROBINSONS GALLERIA a totally different grocery and guess what? It was spoiled again.

Where does the problem lie? is it the handling of these groceries? or is it from Nestle? What do you think?

Nestle's Fast Recovery

After Five days of waiting, the field representative of Nestle finally was able to get the 1 Liter Nestle Chuckie that was spoiled when I opened it last April 8, 2010 (blog of it found HERE and HERE). They took the Nestle Chuckie I had so that they could do laboratory testing, and replaced it with 1 Liter of Nestle Chuckie. They also sent a letter of apology along with the replacement.

Letter of Apology



The Receipt that they took the sample from me and replaced it:



Thank you Nestle for responding this type of concerns with sincerity and seriousness. Our children’s health is a serious matter to us and I personally am a happy mother knowing that you as a childrens snack and milk provider is taking your customers seriously.

Again, Cheers! I will wait for the laboratory results within 2 - 3 days to find out what has happened.

Kudos To Nestle Philippines

Although I have had a bad experience this morning with one Nestle Product - Their 1 Liter Nestle Chuckie, I have to applaud them for taking matters seriously and taking action immediately. As I was having dinner tonight just 10 minutes ago, I received a call from one of the Customer Service Representatives of Nestle Philippines regarding my complaint about the Spoiled Nestle Chuckie that I almost gave my daughter this morning.

They said that one of their field representatives will be coming over to my house the next few days to get the product in question. They will be doing laboratory testing of the product to see why it was spoiled when I opened the carton. I believe they will also be looking at not just my purchase but all the other cartons with the same batch number to see if this is just an isolated case or a contaminated batch.

They will inform me of their finding within 2-3 days after they pick up the spoiled chuckie and of course I will be letting everyone know what the findings will be once they give me news.

Again, Kudos to Nestle for not taking these matters lightly.

Beware Mommies - Chuckie on the Loose

In one way or another, while we were growing up we’ve grown accustomed to Junk Foods. We often pester our parents to buy us Potato Chips, Pringles, PicNic, Chocolates, and our favorite Chocolate Drinks. Just a few minutes ago I was about to give my daughter a glass full of Chuckie Chocolate Milk Drink, and thank goodness I got envious I took a sip. When I tasted the Drink it was sour and has already gone bad which confused me because it was newly opened and the expiration date printed on the box is November 18, 2010.

What would have happened to my daughters tummy if I did not taste the drink, if I just went ahead and trusted the expiration date on the box? She might suffer from tummy ache or LBM or even food poisoning, God knows. And thank goodness for mothers instict, or mothers curiosity I tasted the drink before I handed it over to my 3 year old daughter!

Right after I tasted the 250 ML Nestle Chuckie Chocolate Milk drink I went online to check the email address of Nestle Chuckie, Contacted Nestle Philippines and Nestle South America, to make sure they know that this slip ups can cause major damage to our childrens health. We are trusting them to give us and our children a healthy drink, but if they can not guarantee that the expiration date is not a good basis to assure us that it is safe to drink or eat their food, then what good does it do for us to trust that they can give us safe and healthy food?

Here are some of the pictures of the Milk Drink - See how bubbly the drink is when I poured it in the cup, and the expiration date on the box is not until November 2010.

So Mommies, No matter how big your children are, and no matter what the expiration on any food, milk, drinks is printed, let us always taste our childrens food before we give it to them. Because we can never tell if the Expiration Dates on the Cartons or packs are a real indication of the freshness of the food that we give our children. Let us all be vigilant!